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From Three Rings

Stuck? Solutions to the most common problems can be found on the right:

Where do I log in? Forgotten username/password Changing passwords

Getting support Logging in for the first time

This is the hub of the publicly-available documentation for Three Rings, the easy-to-use tool that streamlines the administration of your helpline or charity. Use the links below to start exploring the documentation, or use the search box, on the left, to jump to the topic that interests you. If you can't find what you're looking for, there are other ways to get help.

Would you like to learn about the new features recently added in Milestone: Iridium?

Common Tasks Some activities that many volunteers are likely to want to do are covered by the following sections of the documentation: Logging in and out Switching to the Simple Version Information on the Overview, Rota, Directory, Comms tools, Filestore, Wiki, and Statistics tools (you might not have access to all of these features at your organisation). Creating a Three Rings desktop shortcut Getting help!

Advanced Topics These topics are intended for advanced users, system administrators, and those intended to gain a deeper understanding of how Three Rings works: they may not be suitable for all users. Configuring Three Rings The Admin tab Adding a new volunteer Resetting a forgotten password Certificates Changing a username Enabling Simple Version or Accessible Version for a volunteer

Not using Three Rings yet?

If you're not yet using Three Rings to streamline the administration of your helpline, you might be interested in the following resources:

• The official Three Rings website, which has more information on the service provided by Three Rings.
• Our contact form, which is an easy way to get in touch with us to arrange a demonstration or to ask any questions.
• Information on the process we follow when bringing new organisations onto Three Rings.
• There are a few questions you should ask yourself in advance that will help to streamline the process of getting Three Rings set up at your organisation.